What is Pump Service Network (PSN)?
At PSN, we recognize the need for factory-trained and certified technicians supporting our products in the field. We have built relationships with over 250 independent service partners worldwide. The resulting network is an essential resource to pump station owners, providing expert local service they can depend on.
PSN service partners employ certified field technicians with a wide range of experience servicing all types of pumping systems. They specialize in servicing pumps, motors, controls, valves, filtration, chemical injection, and telemetry. Beyond Watertronics pump stations, PSN service partners provide service and parts sales to any customer, regardless of their pump station’s age, configuration or brand.
These field technicians are backed by a dedicated department of factory support technicians at our headquarters to provide first-tier technical support 24/7 via phone and remote station login.
This network supports over 11,000 pump stations in operation throughout the world – servicing the golf, landscape, agriculture, municipal, industrial, and commercial markets.
FACTORY SERVICE CERTIFICATION
With today’s constantly evolving technology, ongoing hands on factory training is essential to reliable and efficient field service support. Recognizing this, we provide extensive practical training and require our new and existing field service technicians to complete certification classes.
Once a year we conduct a 3 day training school at our Hartland, WI main manufacturing location utilizing our state of the art live test pit. Core topics covered include PLC and VFD tuning, pump, filter and valve repair, and advance trouble shooting. In addition we have developed an online training University to support and enhance in person training.
With this modern university style format, we are able to customize training content from first year trainees to 30+ year veterans. This supplies a large network of certified experts providing the highest level of field service.
PSN field technicians are not on their own when facing technical challenges. Our in-house PSN factory support team has an average of 21 years of technical industry experience. Backed by an extensive knowledge base and a ready reference library of historical data, they are a great resource for trouble-shooting, maintenance, system upgrades, and more. We fully support our PSN field technicians to ensure that all service provided meets our customers’ expectations and Watertronics’ standard of excellence.SYSTEM DELIVERY, SET UP AND INITAL START UP
PSN is there to provide expert guidance from shipment to installation. PSN personnel provide shipment and delivery logistics, field technician coordination and thorough onsite training. This engaged step by step approach ensures smooth system delivery from the factory to the job site.
At least two weeks prior to the station’s scheduled ship date, PSN factory support technicians call the party who will be receiving the pump station to coordinate its arrival and any logistics of the offloading process. This includes information on the station’s weight and dimensions, the equipment needed for offloading and setting, and the individual components that will be arriving. PSN factory support also communicates and contracts with the selected PSN service partner to either offload or supervise the proper offloading of the pump station.
The PSN field technician calibrates the pump station to the water distribution piping system with the assistance of the system operator. The field technician completes the startup checklist including checking all connections on the station and within the panel, confirming motor rotation, recording incoming power readings per phase and additional data that is archived in the PSN installation database for future reference. Station performance including capacity and pressure are verified, pump sequencing including EBV operation is confirmed and any special programming is tested. Station telemetry and connectivity is verified as a final step of system commissioning.
Training includes recommended normal operation, standard system adjustments, control system alarm diagnoses and reset functions. Other important training includes system do’s and don’ts and safety procedures. Preventative maintenance visits are scheduled at this time.At least two weeks prior to the station’s scheduled ship date, PSN factory support technicians call the party who will be receiving the pump station to coordinate its arrival and any logistics of the offloading process. This includes information on the station’s weight and dimensions, the equipment needed for offloading and setting, and the individual components that will be arriving. PSN factory support also communicates and contracts with the selected PSN service partner to either offload or supervise the proper offloading of the pump station.
FIELD SERVICE AND SUPPORT
Ongoing support for the life of your pump station is just as critical as the purchase and installation. PSN provides crucial and timely technical support and coordination of warranty claims, scheduling preventative maintenance and winterization and other system operation issues.
AFTERMARKET PARTS AND UPGRADES
Just like automobiles, pump station mechanical parts can wear over the years. PSN service partners can provide an assessment and quote for after market parts and station upgrades to both Watertronics and other pump station brands. Watertronics has developed specific retrofit components kits to upgrade existing competitor systems. This unique ability makes updating obsolete equipment affordable and painless.
NEW PUMP STATION SALES
Watertronics is pleased to quote complete pump station replacements for Golf, Landscape, Rainwater Harvesting, Agricultural, and Municipal applications. To find an experienced Regional Sales Manager in your area click here or contact our Applications Manager, Boyd Rose at boyd.rose@watertronics.com.
Pump Service Network
525 E Industrial Dr. PO Box 530
Hartland, WI 53029 USA
Phone: 262.367.1000
Fax: 262.367.5551
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