What is Pump Service Network (PSN)?
At PSN, we recognize the need for factory-trained and certified technicians supporting our products in the field. We have built relationships with over 250 independent service partners worldwide. The resulting network is an essential resource to pump station owners, providing expert local service they can depend on.
PSN service partners employ certified field technicians with a wide range of experience servicing all types of pumping systems. They specialize in servicing pumps, motors, controls, valves, filtration, chemical injection, and telemetry. Beyond Watertronics pump stations, PSN service partners provide service and parts sales to any customer, regardless of their pump station’s age, configuration or brand.
These field technicians are backed by a dedicated department of factory support technicians at our headquarters to provide first-tier technical support 24/7 via phone and remote station login.
This network supports over 11,000 pump stations in operation throughout the world – servicing the golf, landscape, agriculture, municipal, industrial, and commercial markets.
PSN field technicians are not on their own when facing technical challenges. Our in-house PSN factory support team has an average of 21 years of technical industry experience. Backed by an extensive knowledge base and a ready reference library of historical data, they are a great resource for trouble-shooting, maintenance, system upgrades, and more. We fully support our PSN field technicians to ensure that all service provided meets our customers’ expectations and Watertronics’ standard of excellence.
The PSN field technician calibrates the pump station to the water distribution piping system with the assistance of the system operator. The field technician completes the startup checklist including checking all connections on the station and within the panel, confirming motor rotation, recording incoming power readings per phase and additional data that is archived in the PSN installation database for future reference. Station performance including capacity and pressure are verified, pump sequencing including EBV operation is confirmed and any special programming is tested. Station telemetry and connectivity is verified as a final step of system commissioning.
Training includes recommended normal operation, standard system adjustments, control system alarm diagnoses and reset functions. Other important training includes system do’s and don’ts and safety procedures. Preventative maintenance visits are scheduled at this time.